Terms & Conditions
1. To whom do these terms and conditions apply?
These terms and conditions apply to all contracts concluded between the customer and the seller. Customers within the meaning of these terms and conditions include both consumers and entrepreneurs. Consumers are natural persons who enter into a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. Entrepreneurs are natural or legal persons, or partnerships with legal capacity, who, when entering into a legal transaction, are acting in the exercise of their commercial or independent professional activity.
2. With whom and how is the contract concluded? Is the contract text stored? What arbitration options are available?
2.1 In the event of conclusion of the contract, the contract is concluded with
Universe of Parts GmbH
Robert-Bosch-Strasse 6
68723 Schwetzingen
.
2.2 The formation of a contract is governed by the following provisions:
Conclusion of contract for telephone orders A telephone order by the customer represents a binding offer by the customer to UOP GmbH to conclude a purchase contract for the ordered goods. Acceptance of the order by UOP GmbH's telephone operators, who are merely receiving agents and cannot make any legally binding declarations on behalf of UOP GmbH, does not constitute a binding acceptance of the customer's order. After receiving the order, UOP GmbH will send the customer an email confirming receipt of the order by UOP GmbH and listing its details (order and contract confirmation). The purchase contract is concluded with this email confirmation.
2.3 The European Commission has established a platform for resolving disputes between consumers and online retailers pursuant to Article 14 (1) of the ODR Regulation. This is the so-called OS platform. You can use this dispute resolution body in the event of a dispute with us. To access the platform, please use the following link: http://ec.europa.eu/consumers/odr/.
3. What prices, delivery and payment conditions apply?
3.1 The prices displayed on our website at the time of the order apply. We reserve the right to correct obvious errors.
3.2 The prices quoted include statutory VAT (currently 19%) and other price components. In addition, any shipping costs, which – if applicable – are stated in the order summary.
3.3 Payment is made in advance or by invoice. Details of the payment methods can be found in the offer. The customer undertakes to pay the purchase price immediately after conclusion of the contract.
4. How can I cancel my contract?
Consumers have the right to withdraw. The contract can be withdrawn according to the following principles:
Right of withdrawal
Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us (Universe of Parts GmbH, Robert-Bosch-Strasse 6, 68723 Walldorf, Telephone: 062029263230, Email: info@uop24.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have canceled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods other than what is necessary to check their quality, properties, and functioning.
Cancellation form
If you wish to cancel the contract, please fill out this form and send it back to:
Universe of Parts GmbH, Robert-Bosch-Strasse 6, 68723 Schwetzingen, E-Mail: info@uop24.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
Ordered on______(*)/received on_______(*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (Only if notification is on paper)
__________________
Date
(*) Delete as appropriate.
5. When is the above right of withdrawal excluded?
The above right of withdrawal does not apply to contracts concluded with us in our online shop which concern goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
6. What delivery and shipping conditions apply?
6.1. Unless otherwise stated in the offer, the delivery time shall be a maximum of 3 days from receipt of payment.
6.2 The following applies to consumers:
6.2.1 Upon delivery of the purchased item, the risk of accidental loss and accidental deterioration of the goods passes to the consumer. This also applies to mail-order sales. From the moment the consumer is in default of acceptance, delivery is deemed to have taken place.
6.2.2 Please report any obvious material or manufacturing defects in delivered goods directly to us or the employee of the carrier delivering the goods. Failure to do so will not affect the consumer's statutory rights.
6.3 The following applies to entrepreneurs:
6.3.1 The risk of accidental loss and accidental deterioration of the goods shall pass to the entrepreneur or an authorized person upon delivery. In the case of a sale by dispatch, the relevant time is the delivery of the goods to a suitable carrier.
6.3.2 Returns are made at the entrepreneur's risk and carriage paid to our aforementioned business address. Any costs incurred for return shipments are borne by the entrepreneur. This does not apply to the sale of newly manufactured items.
6.3.3. The entrepreneur must notify obvious defects in the goods immediately, but no later than within 14 days, in writing using the return slip. This period begins upon receipt of the goods. To meet the deadline, timely dispatch of the notification of defects is sufficient. If the entrepreneur fails to comply with the obligation to notify defects, the goods shall be deemed accepted with regard to the defect.
7. Retention of title We reserve title to all goods delivered by us until payment has been made (in the case of entrepreneurs: until payment of all our claims arising from the business relationship).
8. What warranty rights do I have?
8.1 The statutory warranty applies unless otherwise stated.
8.2 For used goods, the warranty period is one year. This shorter period does not apply in cases of gross negligence on the part of the seller or for damages resulting from injury to life, body, or health. Liability under the Product Liability Act remains unaffected.
9. What liability provisions apply?
9.1 According to statutory provisions, the Seller shall be liable without limitation for damages resulting from injury to life, body, or health resulting from an intentional or negligent breach of duty, as well as for other damages resulting from an intentional or grossly negligent breach of duty, or fraudulent intent. Furthermore, the Seller shall be liable without limitation for damages covered by liability under mandatory statutory provisions, such as the Product Liability Act, and in the case of the assumption of guarantees.
9.2 For damages not covered by Section 9.1 and caused by simple or slight negligence, the Seller shall be liable to the extent that such negligence concerns the breach of contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the Customer may regularly rely (so-called cardinal obligations). The Seller's liability is limited to foreseeable damages typical for the contract.
9.3 In the event of slightly negligent breaches of such contractual obligations which are neither covered by clause 9.1 nor
9.2 (so-called non-essential contractual obligations), the seller is liable to consumers – this is limited to the foreseeable damages typical for the contract.
9.4 Any further liability is excluded.
10. How do I dispose of electrical and electronic devices and batteries?
10.1. Electrical and electronic equipment must not be disposed of with household waste. Consumers can dispose of their old electrical and electronic equipment free of charge at one of the municipal collection points.
10.2 Batteries and rechargeable batteries must not be disposed of with household waste. You are legally obliged to return used batteries and rechargeable batteries. Used batteries can contain harmful substances that, if not stored or disposed of properly, can harm the environment and health. Batteries also contain important raw materials such as iron, zinc, manganese, or nickel. These raw materials can be recycled. You can either return used batteries to us after use or return them free of charge in your immediate vicinity (for example, to a retailer or municipal collection point, or to our company headquarters). Returns to sales outlets are limited to the usual quantities for end users and to used batteries that the retailer has or has had in its range as new batteries. The symbol with the crossed-out wheeled bin means that you must not dispose of batteries and rechargeable batteries with household waste. Under this symbol, you will also find the following symbols with the following meanings:
Pb: Battery contains lead
Cd: Battery contains cadmium
Hg: Battery contains mercury
11. Which data protection regulations apply?
Collection and use of personal data
Personal data is only collected if you voluntarily provide it to us when you visit our website. Unless you specifically provide it voluntarily, we will only use the data you provide to us to fulfill and process your order. Once the contract has been fully processed and the purchase price has been paid in full, your data will be blocked for further use and deleted after the retention periods under tax and commercial law have expired, unless you have expressly consented to the further use of your data. We naturally comply with the relevant data protection regulations, in particular the provisions of the Telemedia Act (TMG) and the Federal Data Protection Act (BDSG).
Disclosure of personal data
Your data will be passed on to the shipping company commissioned with the delivery if this is necessary for the delivery of the goods. Your data will be passed on to the credit institution commissioned with the payment or to the payment service provider selected during the ordering process in order to process the payments.
Data security
We secure our systems through technical and organizational measures against loss, destruction, access, alteration or distribution of your data by unauthorized persons. Despite regular checks, complete protection against all risks is not possible.
Right to information:
According to the Federal Data Protection Act, you have the right to free information about the personal data we have stored about you, as well as, if necessary, the right to correct, block, or delete this data.
If you have any questions or would like to request information, correct, block, or delete your data, or revoke your consent, please contact:
Julia Wenzel, Robert-Bosch-Strasse 6, 68723 Schwetzingen, Email: info@uop24.de
12. Final provisions
12.1 The law of the Federal Republic of Germany applies. For consumers who do not enter into the contract for professional or commercial purposes, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
12.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.